What Happens After You Order a Luonto Swatch?
When selecting upholstery, seeing and feeling the fabric in person makes all the difference. That’s why Luonto offers a simple and efficient swatch request process designed to get samples into your hands quickly.
Here’s what happens from the moment you submit your request to when your swatches arrive at your door.
Step 1: Submit Your Request
Start by visiting here and completing the swatch request form.
To ensure fast processing, please include:
- Your full name
- Complete shipping address
- Contact information
- Up to five swatches per request
Providing complete and accurate information helps us avoid delays and ensures your swatches are sent to the correct location.
Step 2: Order Received by Customer Service
Once your request is submitted, it is received by our customer service team. Each request is reviewed to confirm:
- Fabric selections are clearly identified
- Shipping information is complete
- Contact details are accurate
If anything is missing, our team will follow up to keep the process moving smoothly.
Step 3: Swatches Are Pulled and Prepared
After verification, our team carefully pulls your selected swatches.
Each swatch is:
- Properly labeled for accuracy
- Placed into a protective swatch jacket
- Organized to ensure fabric identification is clear upon arrival
Attention to detail at this stage ensures you receive exactly what you requested.
Step 4: Packed and Shipped
Once prepared, your swatches are boxed securely and shipped via FedEx directly to your door.
Our goal is to make the process seamless, transparent, and efficient—so you can move forward confidently with your fabric selection.
Whether you’re a retailer assisting a client or a customer selecting the perfect fabric for your home, our swatch process is designed to support informed decisions with speed and accuracy.
If you have questions about fabric options or need assistance selecting the right material for your project, our team is always here to help.
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