When you invest in a piece of Luonto furniture, you're not just buying a piece of furniture; you're investing in a promise of durability, quality, and sustainability. To make the most of this investment, it's crucial to understand the warranty that comes with your purchase. Here, we'll break down the warranty coverage, care tips, and how to ensure you're protected under our warranty program.
Easy Online Warranty Registration
First things first: to benefit from our comprehensive warranty, we encourage all our customers to register their purchase through our easy online process. This not only secures your coverage but also ensures prompt service for any future needs.
Warranty Coverage Overview
Our warranty spans various components, offering peace of mind across different aspects of your furniture's life.
10 Years : Frame and Springs
We stand behind the quality of our frames and springs, offering a 10-year warranty. Constructed mainly from Birch Plywood, our frames are designed to withstand the test of time, resisting warping, splitting, and cracking. Coupled with our no-sag springs, made from high-tensile steel wire, your furniture is guaranteed to retain comfort and support, making it a lasting addition to your home.
2 Years : Cushions and Mechanisms
Given their frequent use, cushions and mechanisms are warranted for 2 years. However, with routine care and maintenance, you can extend their lifespan significantly.
Caring for Cushions
- Promote Even Seat Use : Rotate when applicable and use all seats regularly to ensure even wear.
- Maintain Back Cushions : Regular fluffing keeps cushions looking and feeling fresh.
Caring for Mechanisms
- Checking and Tightening Bolts : Inspect and secure all mechanism connections annually to maintain functionality.
Get More Help
Learn about other ways to maintain a sofa. Click here.
1 Year : Upholstery and Electronics
Upholstery coverings and electronic components are covered for 1 year. Proper care can extend their life to match the durability of the frame itself.
Caring for Upholstery
- Upholstery Cleaning : Follow the upholstery guide for cleaning instructions.
- Vacuum Routinely : Regular vacuuming keeps upholstery clean and vibrant.
- Charging and Power Maintenance : Charge electronic components routinely. Do not leave power cords connected to batteries after batteries reach full charge (This helps prolong battery life).
- Manage Battery Components : Replace batteries in remotes and other devices as needed to avoid damage.
Exclusions and Limitations
It's important to note that our warranty focuses on craftsmanship and materials. It does not cover normal wear and tear, misuse, or damage from external sources. Understanding these exclusions ensures that your expectations align with the warranty's scope.
Encountering a defect? The claim process is straightforward. Contact the retailer where you purchased your piece for guidance through the evaluation and, if applicable, repair or replacement process (replacement of furniture is only granted if Luonto Furniture deems repair is not possible).
Quality Furniture, With Repairability
Check out a previous article about our quality and product repairability here.
Ensuring Your Peace of Mind
By following these guidelines and taking advantage of our warranty registration process, you can enjoy your Luonto furniture with the assurance that we're here to support its longevity and quality. Remember, a little care goes a long way in preserving the beauty and functionality of your furniture for years to come.